The Supporter section displays analytics related to your support team’s performance.

You can select your desired channel and time period to view relevant statistics.

1. Analystics based on Message #

(1) Top 5 supporters with the most messages

(2) Ratio of messages sent by supporter

(3) Number of messages each supporter sent per day

2. Analystics based on Conversation #

(1) Top 5 supporters with the most conversation

(2) Ratio of conversation sent by supporter

(3) Number of conversations of each supporter

3. Analystics based on Conversion Rate #

(1) Top 5 supporters with the highest lead conversion rate

(2) Top 5 supporters with the highest order conversion rate

(3) Details of each supporter’s conversion rate over time