The Follow Up Card is used to add a customer to a follow up flow created in the Follow Up Module.

Connect a Follow Up to Chatbot #

Step 1: Create a Block in the Bot-Auto module, then add a Follow Up Card

Step 2: Select the follow up you just created in the Follow Up Module.

Refer to this guide on how to create a Follow Up in the Follow Up Module

Step 3: Select the type of follow up.

This means to choose what the action to take when the customer is already in another follow up flow.

• Change to this follow up: Start the follow up flow from the beginning.
• Keep current follow up: If a follow up flow has been added previously, it will not run this flow