Advance Filters

Est reading time: 2 minutes

You can apply Advanced Filters when building chatbot scenarios or sending broadcasts to target customer segments more accurately.

Some functional cards in the chatbot can utilize filters, such as Change Tags, Set Attributes, Go To Block, etc. When using filters on these tags, only customers who meet the filter criteria will trigger the tag.

Additionally, filters can also be applied when creating a broadcast campaign.

Filters in the Chatbot Include: #

Attribute Filters:

=: The attribute value must match the test value.
!=: The attribute value must differ from the test value.
>: The attribute value must be greater than the test value.
>=: The attribute value must be greater than or equal to the test value.
<: The attribute value must be less than the test value.
<=: The attribute value must be less than or equal to the test value.
Start: The attribute value must start with.
End: The attribute value must end with.
Have: The attribute value must contain.
Have not: The attribute value must not contain.
Null: The attribute has no value.
Any: The attribute can be any value.

Attribute vs. Attribute Comparison Filters:

=: The values of the two attributes must be equal.
!=: The values of the two attributes must be different.
<: The value of attribute 1 must be less than the value of attribute 2.
<=: The value of attribute 1 must be less than or equal to the value of attribute 2.
>: The value of attribute 1 must be greater than the value of attribute 2.
>=: The value of attribute 1 must be greater than or equal to the value of attribute 2.

Tag Filters:

=: The customer has been tagged.
!=: The customer has not been tagged.

Sequence Filters:

=: The customer is in the Sequence.
!=: The customer is not in the Sequence.
Was: The customer has been in the Sequence.
Was not: The customer has never been in the Sequence.

Subscriber Filters:

No: The customer has not subscribed.
Yes: The customer has subscribed.
In 24H: The customer has subscribed and interacted within the last 24 hours.
Over 24H: The customer has subscribed and interacted outside of 24 hours.