The Go To Block card is a powerful tool used to redirect the conversation flow from the current block to another pre-created block in your scenario.

When to Use the Go To Block Card #

Unlike buttons that need a user’s click, the Go To Block card automatically guides users. This makes it crucial for building clean, reusable flows & personalizing the chatbot experience.

Use Case	Description	Practical Example
User Segmentation	Send users to different blocks based on personal attributes like gender, age, or other attributes.	Placing Go To Block card after a User Input card (with a gender filter) helps lead the customer to “Men’s” or “Women’s” collections.
Fallback & Error Handling	Handle incorrect or confusing inputs by redirecting users to support or retry blocks.	If a user fails to answer correctly after 2 tries, use a Go To Block to send them to “Talk to a Live Agent.”
Simplifying Complex Flows	Avoid repeating the same messages by reusing shared blocks across flows.	Use Go To Block to link to common blocks like “Shipping Info,” “Payment Methods,” or “FAQs” in multiple sequences.

Steps to Use Go To Block #

Important: When placed in the middle of a flow, all cards below the Go To Block card will be skipped, and the bot will immediately redirect to the selected block.

Step 1: Add the Go To Block card to your current scenario.

Step 2 (Optional): Use the Filter section to choose who should go to the new block (based on attributes such as gender, quiz answers, interests, etc.)

Step 3: In the Go to Block field, choose the destination block or create a new block.

Step 4: Click Submit to save your setup.