The Find Customer card is a powerful tool that allows your chatbot to dynamically search for and adapt responses based on whether a customer is found or specific attributes are present.
In the Find Customer Card, you can define the search method
- Choose a whole channel
- OR search with conditions
- Attribute: Select the customer data field you want to search by.
- Operator: Choose the comparison method.
- Value: Enter or select the specific data point you’re looking for.
